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Conditions of Use

SHIPPING + RETURN POLICY

Ship to clinic option

Online orders are shipped and delivered to Watrous Animal Hospital at no additional charge. Your order will be ready to be picked up within 3 - 4 business days of you submitting your order. When your order is ready to be picked up, you will be notified via the email address registered to your account. Your order can be picked up Monday through Friday from

8am – 5pm at 707 – 4th Avenue East in Watrous, Saskatchewan.

We appreciate timely pick-ups, within 7 days or less.

Ship to home option

Alternately, your items can be shipped and delivered right to your door (depending on Purolator's shipping policies). This option will have additional shipping charges, to be determined at checkout, but all orders over $100 will receive this option for FREE! Orders will arrive on your doorstep within 2 - 3 business days.

For this option, please only enter a physical street address as your order will be shipped through Purolator, not Canada Post! 

For this option, select “Ship to your residence”. Your shipping costs will be included in your order. You are responsible to ensure your address is correctly entered and that your purchase can be delivered to a safe and secure location. Watrous Animal Hospital will not be held responsible for purchases that are lost or stolen.

Please note that orders may be delayed at any given time, for reasons beyond our control such as weather, equipment breakdown, etc.

PRODUCT RETURNS

All returns must be authorized by a staff member to ensure product is refundable. Product being returned must be brought to the clinic in sellable condition (undamaged, unopened, clean, unmarked, etc.) within 7 days of purchase. If a product is being returned after the 7 day period, it will be subject to a 20% restocking fee incurred from the supplier + the cost of shipping. There are items listed on the website marked as (nr) in the item description, this means these items are non-returnable and items marked as (d) mean the item is discontinued. These items will not be eligible for returns or refunds under any circumstances. Any refrigerated items such as vaccine, are not eligible for returns or refunds under any circumstances, with no exception.

DISCONTINUED OR BACK ORDERED PRODUCTS

Occasionally, an item purchased may be unavailable from the supplier, or there are issues with the order. If this happens, a clinic representative will notify the customer by phone as soon as possible.

Back ordered items will have a (tu) beside the description, meaning "Temporarily Unavailable". Items may be discontinued, or back ordered at any time without notice. Please watch for the code (d) for “Discontinued” behind the item description.

Discontinued and Seasonal items (such as Christmas toys) will not be eligible for returns or refunds, as per the supplier.

FOOD RETURNS

Pet prescription diets from Purina Veterinary Diets, Hills Pet Nutrition, or Royal Canin are offered a full money-back guarantee. If you are unsatisfied, or your pet does not like the taste of it, the above companies will refund your purchase through the vet clinic it was purchased from.

To be eligible for a refund, the food must not have expired and must be in its original packaging.

For other pet food returns from a brand not listed above, please follow our “product returns” policy.

ARRIVAL TIMES + PICK-UP 

Orders placed Monday to Thursday prior to 3:00PM (CST) will be packed & shipped the next business day, usually arriving within 2 business days once they have been shipped.

We do not receive orders over the weekends or holidays. Orders placed over the weekend will be processed the next business day. Arrival times may vary at any time due to unforeseen circumstances. Once the item has arrived at Watrous Animal Hospital, a confirmation email will be sent to the email registered to your account. Your order is now ready for pickup. Please wait until you receive this email to come get your order.

If noticeable damage to an item is sustained during shipment, staff will contact the supplier, and a new product will be shipped to the clinic. This will result in the delay of your items – you will be contacted if this happens.

Description Codes

(d) = Discontinued / Non-returnable

(nr) = Non-returnable

(tu) = Temporarily Unavailable

Pictures on the website may not directly depict the item it represents. Due to circumstances beyond our control, items may vary slightly from the photograph on our website. Please note that items marked as assorted will ship in a variety of colors and/or different varieties.

Watrous Animal Hospital is not responsible for any items after purchase.

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Conditions of Use

By visiting this website, you agree to the following conditions.

The Client Vantage website has been made available to you subject to your compliance with the terms and conditions set forth below (the �Conditions of Use�). Please read this document carefully before agreeing to be bound by the Conditions of Use. If you do not wish to be bound by the Conditions of Use, you may not access or use this website or its content.

Modification of these Conditions of Use

Client Vantage�reserves the right to change the terms, conditions, and notices at any time, and such modifications shall be effective immediately upon posting of such changes. Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement. You are therefore responsible for regularly reviewing these Conditions of Use and additional terms or notices posted on the Client Vantage website.

Privacy

Please review our�Privacy Policy, which also governs your visit to Client Vantage, to understand our practices regarding the use and disclosure of your personal information.

Electronic Communications

When you visit Client Vantage or send emails to us, you are communicating with us electronically, and therefore you are consenting to receive communications from us electronically or by other means available�� such as�electronically, by telephone, by physical mail, or by facsimile. It is also understood that all agreements, disclosures, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Copyright and Licenses

The entire contents of this website, including but not limited to: text, graphics, logos, button icons, Flash movies, images, audio clips, digital downloads, data compilations, and software, are the property of Client Vantage, its collaborators, or its clients and are protected by domestic and international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior expressed written consent of Client Vantage.�

You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. If you believe any content appearing on our website constitutes a copyright infringement of another parties rights, please contact us immediately to notify us of this infringement.

Your submissions of files including, but not limited to: resumes, email, Flash movies, images, logos, audio loops, and other software hereby constitutes your agreement to grant Client Vantage a non-exclusive, royalty-free, worldwide, sub-licensable, perpetual license to reproduce, distribute, transmit, adapt, sub-license, and publicly display any such submissions. You also grant Client Vantage the right to utilize your name in connection with all advertising, marketing, and promotional materials related thereto.

License and Website Access

Client Vantage grants you limited license to access and make personal use of this website and not to download (other than for page caching purposes) or modify it, or any portion of it, except with the express written consent of Client Vantage. This website or any portion of this website may not be reproduced, duplicated, adapted, copied, sold, resold, transmitted, or otherwise exploited for any commercial purpose without the express written consent of Client Vantage. You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, Flash movie, page layout, or form) of Client Vantage without the express written consent of Client Vantage.

You may not use meta�tags or any other �hidden text� which utilize Client Vantage, clientvantage.ca, or any other derivative of our domain or company name without the express written consent of Client Vantage. You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the Client Vantage website so long as the link does not portray any false, misleading, derogatory, or offensive matter, and provided that the link does not otherwise harm Client Vantage and its search engine rankings.

It is further understood and agreed that Client Vantage cannot and does not guarantee or warrant that files made available for downloading through the Client Vantage website will be free of infection or viruses, worms, Trojan Horses, or other code that manifests contaminating or destructive properties. It is your responsibility for implementing sufficient safeguards and procedures to ensure that any files obtained through Client Vantage are free from such contaminations.

Disclaimer of Warranty/Limitation of Liability

This website and related information are provided by Client Vantage on an �as is� and �as available� basis. Client Vantage makes no express or implied warranties, representations, or endorsements of any kind, or as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.

To the full extent permissible by applicable law, Client Vantage disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. Client Vantage does not warrant that this website, its servers, or email sent from Client Vantage are free of viruses or other harmful components. Client Vantage will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Client Vantage uses reasonable efforts to include accurate and up-to-date information on this website. Client Vantage assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site. In the event that a product or service by Client Vantage is listed with an incorrect description, information, or specifications, Client Vantage shall have the right to refuse or cancel any orders placed for the product or service listed incorrectly.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Disputes

Any dispute relating in any way to your visit or access of the Client Vantage website or to the products or services you purchase through the Client Vantage website shall be submitted to binding arbitration in Traverse City, Michigan except that, to the extent you have in any manner violated or threatened to violate Client Vantage�s intellectual property rights, Client Vantage may seek injunctive or other appropriate relief in any state or federal court in the State of Michigan, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under these Conditions of Use shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator�s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to indemnify, defend, and hold harmless Client Vantage, its officers, directors, owners, partners, employees, agents, licensors, suppliers, and any third party information provider to the website from and against all losses, expenses, damages and costs, including attorney�s fees, resulting from any violation of these Conditions of Use (including negligent or wrongful conduct) by you or your use and access of the Client Vantage website.

International Use

Given the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, email, privacy, copyright, and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

Other Provisions

Client Vantage�s failure to insist upon or enforce strict performance of any provision of these Conditions of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Conditions of Use. Client Vantage may assign its rights and duties under these Conditions of Use to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.

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